FREQUENTLY ASKED QUESTIONS

Our fully fenced property features a 24-hour computer-controlled entrance system, CCTV surveillance, and your own high-security lock, providing peace of mind knowing only you can access your storage unit.


Renting a unit is easy: rent or reserve online, visit our facility, or call us to secure your storage space.


Yes! We offer a selection of high-security locks available for purchase in-store. Ask a Stow-It team member for details.


We offer a variety of unit sizes to fit your storage needs. Visit our size guide page for detailed guidance on selecting the right size.


Our climate-controlled units are heated, cooled, dehumidified, and air-purified to protect sensitive items year-round.


Insurance is not mandatory, but strongly recommended. If your belongings are worth storing, they’re worth insuring.


You have 24-hour access to your storage unit at both locations.


Yes, we provide units for:
  • Vehicles up to 20 feet
  • Vehicles up to 40 feet


Units can be reserved up to 7 days in advance.


A minimum of two weeks’ notice is required. For prorated rent on a partial month, a full month’s notice is needed.


Yes! Our friendly and trained Stow-It team members are available during normal business hours to assist with all your storage and moving needs.


  • Pay by credit card or cheque at our kiosk
  • Pay online by creating an account for Owen Sound or Port Elgin
  • Preauthorize monthly automatic bank transfers or credit card payments
  • Mail monthly or postdated cheques, or money orders


The date that the contract is signed is your anniversary date.


Yes, late fees will be charged according to your lease agreement.

Avoid the Late Fees


A valid driver’s license is required for all rentals.


Video cameras and our automated gate keypad record all visitors for security purposes.


No, our rentals are month-to-month, with a minimum of one month required.


Units with ceiling lights have 8′ ceilings, while units without lights reach 14′ at the peak.


Door widths vary by unit size, ranging from 3′ to 8′.


Yes! We sell boxes, moving supplies, and packing materials to make storing your items easier.


Yes, upon request, invoices are sent one week before the due date, and receipts are available for all payments.